We offer both Cash on Delivery (COD) and Pre-Payment options for product delivery, applicable both inside and outside Dhaka.
Generally, your product is prepared for shipping from our warehouse within 1-2 working days after the order confirmation.
The shipping charge depends on your delivery location. A specific charge applies Inside Dhaka, and a different charge applies Outside Dhaka. The exact cost will be displayed on the checkout page when you place your order.
Yes, absolutely. Once your order is prepared for shipping, a tracking number and tracking link will be sent to you via email/SMS.
We usually cannot guarantee a specific date. However, if you make a special request, we will try to coordinate with our delivery partner.
Shipping costs are generally based on the total weight or size of the order. However, in many cases, the same flat rate applies for multiple products below a certain weight limit.
Sorry, currently we only deliver within Bangladesh.
If you contact us quickly before the order is processed, changing the address may be possible. Once it is out for shipping, it cannot be changed.
If the shipping partner cancels the shipment or delivery is impossible for any reason, we will contact you immediately to arrange alternative measures or process a refund if pre-paid.
If you choose Cash on Delivery (COD), you must pay the total order value plus the shipping cost upon receipt. There are no other hidden fees.
Inside Dhaka: 2-3 working days. Outside Dhaka: 3-7 working days. However, the time might be slightly longer in special situations (e.g., public holidays or natural disasters).
The delivery person will contact you. You can ask them to hand over the parcel to someone else on your behalf or request delivery for the next day.
Our delivery partners usually suspend delivery operations on Fridays and government holidays.
While the delivery person is present, you can only check for external damage to the box. If there is any internal issue, action will be taken according to our Return and Refund Policy.
Please check the status using your tracking number. If you still face issues, contact our Customer Service immediately. We will resolve the matter promptly.
If you find any defect or receive the wrong product after delivery, contact us within the specified days of receiving the delivery. Action will be taken following our Return Policy.
Once the order has been shipped out, changing the delivery location is extremely difficult. Please contact us immediately for any changes regarding this.
We use various leading courier services in the country based on reliability and efficiency. The courier's name will be mentioned in the tracking information upon shipping.
Generally, all products in an order are delivered together. If shipping occurs in multiple packages for some reason, you will be informed beforehand.
If your pre-paid order is not delivered or is canceled for any reason, your full amount will be refunded within a specified timeframe according to our Refund Policy.
