🛒 Shop with confidence! We aim for 100% customer satisfaction.
Review our guidelines for hassle-free returns and refunds.
| ⏳ Return Notification You must notify us of the issue within 48 hours of receiving the product. Applicable Cases:
| 🚨 Non-Negotiable Conditions
|
| 1 Step 1: Report the IssueContact our support team immediately (within 48 hours) with your Order ID and details of the problem. | 2 Step 2: AuthorizationSubmit required photos/videos. Our team will review the claim and grant return authorization (RA) if approved. | 3 Step 3: Shipping & ResolutionShip the product back to us. We will inspect, and then process the refund or replacement within 7-10 working days. |
**Refund Timeline**
Once the return is processed and inspected, refunds will be credited to your bank account or Mobile Banking (e.g., bKash/Nagad) within 7-10 working days.
**Return Shipping Cost:**
The customer is responsible for the cost of shipping the product back to Bioxous, unless the return is due to our error (wrong or defective item).
You must notify our customer service within 48 hours of product delivery. Claims will not be accepted after the specified period.
No, for a return to be valid, the product must be Unused, with the seal intact, and in a resaleable condition. Used or damaged products are not eligible for return.
Once your return request is authorized, we will send you the specific warehouse address via email or SMS. The product must be securely packaged and shipped to that location.
If the return is due to our error (e.g., wrong or defective item), we will cover the shipping cost. Otherwise (e.g., change of mind or wrong order placement), the return shipping cost must be borne by the customer.
The refund process starts after the item is successfully received and inspected at our end. Refunds generally take 7 to 10 working days to be completed.
Refunds are typically transferred to your provided Bank Account or Mobile Banking (e.g., bKash/Nagad) account. We do not provide cash refunds.
Yes, if the wrong product is delivered, we will arrange for an immediate exchange with the correct item, subject to stock availability. If the stock is unavailable, a full refund will be issued.
No. You must provide the Purchase Invoice/Proof of Purchase or order confirmation as evidence to process any return or refund. No process can be initiated without the invoice.
